Contact & Policies

Domestic Ordering Check Order Status Returns/Warranties
Ak, Hi, APO, Po Boxes Item not Found? Shipping Charges
Payment Methods Sizes & Sizing Shipping Time
Super High Security Contact Us Backorders
Privacy & Legal Statements   Damaged Items

ORDER WITH CONFIDENCE

SECURITY

Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information. No intruders can ever view your personal details - EVER!

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HOW TO PAY FOR YOUR ORDER

CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.

CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted by pre-arrangement only. Checks must be for the EXACT amount of the purchase including any shipping and handling charges plus a $10 handlilng charge. We reserve the right to hold your order until check clearance is guaranteed.

COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery

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HANDLING/SERVICE CHARGES

Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.

Orders under $25.00 incur a $3.00 service charge.

We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.

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PRICE CHANGES

Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.

Prices in our printed catalog are sometimes not as current as we'd like due to the fact that print is impossible to change after it is printed. Prices on the internet will always be more current than those of the printed catalog and will be deemed to be the right price regardless of the printed materials.

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BACKORDERS AND DISCONTINUED

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:

  1. There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
  2. The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
  3. Transportation strikes, natural disasters, etc.

When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.

If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.

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SIZES

No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.

Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.

Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.

All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.

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TAX

Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 8.25%!

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SPECIAL ORDERS

Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items.

For special Order Items, any warranty or shipping damage issues are worked out through the manufacturer directly. We'll be glad to provide the contact information.

Special Order Items may not be returnable. If returnable, they require a Return Merchandise Authorization prior to return, must be returned directly to the manufacturer, and will be charged a 25% - 50% restocking charge.

Call for Return Merchandise Authorization or for further details about Special Order Items. 1-512-282-3003 M-F 9:00 am. to 5:00 pm.

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SHIPPING CHARGES

See the Domestic Shipping for contiguous 48 US shipping.

See Hawaii, Alaska, US Territories, APO/FPO, and PO Box Delivery for shipping charges to those locations

We do NOT ship to International Addresses at this time.

Free ShippingDataWeb offers free ground shipping to destinations within the continental US (lower 48 states) on items designated by the small yellow and red notation (at left). Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.

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OUR NO-HASSLES PROMISE TO YOU

We want you to purchase anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.

That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if:

  1. It is what you expected
  2. It fits your needs
  3. It is what you want

If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came in new, unused condition. Please call the service center for a Return Authorizaion and instructions for where to ship the item (particularly large cages or crates), as some come from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1-512-282-3003 M-F 8:30 am to 5:00 pm

Also tell us what instructions you have concerning replacement, substitution, or refund.

Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.

Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.

Click Here to download a Return Authorization Form

We are not responsible for damage which occurs in transit by return nor do we accept COD returns.

When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)

  • Items which were shipped by free shipping will be charged normal shipping charges upon their return.
  • Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.

NON-RETURNABLE ITEMS

DataWeb, Inc is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.

MANUFACTURER'S WARRANTIES

We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.

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ORDER CHANGES & CANCELLATIONS

Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.

Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call: 1-512-282-3003

If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or special order items, which are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items. Call 1-512-282-3003.

We cannot re-route or stop a shipment that has already entered UPS or FEDEX systems.

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SHIPPING REFUSALS

DataWeb strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.

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DEFECTIVE MERCHANDISE

We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occassional mistake.

If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.

In all cases, save all of the packaging and packing materials and call our customer service department within 24 hours. (1 business day)of receipt. 1-888-738-3976.

Defective items will be replaced with the identical item or handled by the manufacturer directly.

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ITEMS DAMAGED IN SHIPPING

We ship by the most efficient means possible. However, damage occasionally occurs.

If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.

If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003 or 1-888-738-3976.

Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.

For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to DataWeb within 24 hours of delivery.

Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Dataweb will help with any latent damage claim) Dataweb is not liable for damage incurred subsequent to receipt and acceptance of the product.

In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.

DAMAGED ITEMS

Damage due to pet behavior:

While most manufacturers warrrant against defects in workmanship, and UPS warrants against damage due to shipping, no manufacturer will warrant any product that is chewed up or destroyed by a pet.

Dataweb, Inc, and Aquarius Enterprises, Inc. will not assume responsibility for injuries or damage (direct or incidental) caused by destructive pet behavior.

Kennel Behavior notice:

Some animals will react negatively when placed in a kennel environment. Please ensure that your pet is properly trained or see your Veterinarian for assistance. People who own large or aggressive breed dogs should carefully select the type of modular kennel best suited for these dog breeds. No kennel is warrantied to be escape or tamper-proof. Dataweb, Inc, and Aquarius Enterprises, Inc. will not assume responsibility for injuries or damage (direct or incidental) caused by aggressive or destructive pet behavior.

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SHOULD A MISTAKE OCCUR

We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.

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HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.

We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (Click Here if you need to ship to PO Box address)

Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.

Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below.

For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories

Most orders can leave our warehouse within 24-48 hours of receipt of the order.

UPS Next Day Saver, Second Day, or Three-day Select service are also available. See rush shipping information

Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air

UPS Definition of Shipping Time

UPS Ships by Next Day Air Saver, 2nd Day Air, and 3 Day Ground as well as normal Ground Transportation. Business Days do not include Weekends or Holidays.

  • Ground Transportation: Takes from 1 to 7 BUSINESS Days from our Warehouse to you.
    3 Day Ground: Arrives three BUSINESS days after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Thursday. Packages shipped on Friday arrive the following Wednesday.
  • 2 Day Air: Arrives two BUSINESS days after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday.
  • Next Day Air (Regular or Saver): Arrives the next BUSINESS day after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m.

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FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.

Dataweb ships for as low as $7.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.

In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.

Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to limit quantities and/or charge actual shipping charges on bulk quantity orders weighing over 20 Lbs.

Standard Shipping
Contiguous 48 States
$1.00 to $50.00 add$7.95
$50.01 to $75.00 add$8.95
$75.01 to $100.00 add$9.95
over $100 add$10.95

Some items incur Oversize Shipping charges added to the standard charges above. Those items will have the oversize charge detailed in their description line in the order cart and the charge will be added to the item's price.

ie: * AP169C Pondcare Algaefix, 1 gal (includes $3 heavy/oversize shipping)

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OVERSIZED ITEMS

An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.

A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.

WAREHOUSE PICK UP

At this time, we do not offer any local warehouse pick up.

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SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.

Shipping time = order processing time + shipping option you have chosen on your order.

Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.

UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.

Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.

We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping.

Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.

To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.

While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.

If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.

See more details about shipping charges and timing on rush orders.

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EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.

Need your order fast?

Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.

For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. Dataweb will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).

See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with *ovrsize charges are best shipped by regular means to avoid exorbitant shipping charges).

Orders which include items marked with *'s or which include heavy or oversize shipping charges cannot be ordered using by Rush means even if the order cart allows you to select that option. They are, by their measurements and/or weight too large to calculate the express shipping charges using our "quick" formula.

If you have special RUSH needs for large, bulky, or heavy orders please telephone the information desk at 1-512-282-0624.

Orders requested for UPS Next-day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means.

Most will be shipped within 1 working day of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.

Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air.

Express Shipping Considerations

UPS Next Day Saver - End of Day Delivery Limited to Packages under 10 Lb only

  • Add $36.00 to regular shipping
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

UPS 2nd Day Air - End of Day Delivery Limited to Packages under 10 Lb only

  • Add $16.00 to regular shipping
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

UPS 3 Day Ground - End of Day Delivery Limited to Packages under 10 Lb only

  • Add $12.00 to regular shipping
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

Express UPS shipments are guaranteed by UPS to arrive on schedule

UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.

To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.

While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.

Customers who provide DataWeb with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.

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HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES

Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect *extra charges of approximately $1.25 per pound for that delivery. (See regular shipping chart above and add approx $1.25 per lb)

Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal)due to the added expense of that service to those outlying areas.

Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.

Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you.

Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.

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OVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES

Handling charges are charged on oversized items - items marked with asterix's.

Double Oversize items incur an additional charge of $120.00 added to the regular APO/FPO, Ak, Hi, and territories shipping charges. Most of those will be designated with an oversize shipping charge higher than $15 in their description line.
ie: * AP169 Pondcare Algaefix, 5 gal (includes $24 heavy/oversize shipping)

Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, email our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.

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SHIPPING TIME TO APO & U.S. TERRITORIES

We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.

The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.

Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.

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EXPRESS SHIPPING TO APO & U.S. TERRITORIES

Most APO/FPO addresses have the following general restrictions:

  • Packages may not exceed 70 lbs. (Some zip codes have lower limits)
  • Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
  • All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
  • Firearms, alcohol, perishable food items and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.

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Customer Service at Dataweb, Inc

CONTACT US DIRECTLY

Our sales associates will gladly take take your inquiry or order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time. Call 1-512-282-3003 and tell the which web site you are visiting as well as the specific item number about which you are calling.

NEED MORE PRODUCT INFORMATION?

If you need more details about a listed item before you can place your order, a knowledgable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call toll free 1-512-282-0624.

However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our email our Research Department.

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NEED TO RETURN AN ITEM?

See Details for returns

Access return form

Changes can only be effected if they are requested BEFORE processing time on the day of the order. In most cases, that is a VERY SMALL window of time.

Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call 1-512-282-0624

E-Mail may NOT be the most reliable method if time is of the essence.

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NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?

If you got an ORDER NUMBER, we got the order.

If you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.

Please have your order nmber handy when yo call. It is the fastest way for us to check the status of your order.

If you did NOT get an order number

If, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-512-282-0624 Mon-Fri 8-5)

Have you checked your e-mail for a contact from UPS or a message for us?

If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.

Please check your email trash folder for a message from UPS Quantum View before calling. UPS notices are sometimes filterd out by your email provider as "SPAM".

Has it been more than 2 weeks since your order was placed?

If it has been more than 5 days since your order was placed and you have heard nothing, please E-Mail, as we may need to institute a search for your order. Include your order number, date, name and address as well as a dayatime telephone number in your mesage so that we can start a search and contact you.

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DATAWEB, Inc Privacy Statement

Dataweb, Inc has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.

Information Volunteered

We collect information volunteered by users of our Web site. E-mail addresses are collected when users subscribe to our newsletter or make a purchase. Member information is collected when a user creates or updates their account. Payment information is collected when a user makes a purchase. We do no NOT store credit card numbers.

The information we collect is used to contact our users and improve the content of our Web site. It is used to update our users with current promotions or sales. It is not shared with other organizations for commercial purposes. We do not sell or trade e-mail addresses that we have collected.

Information Automatically Logged

The IP addresses of users are logged and used to help diagnose problems with our server and to administer our Web site. Our server logs IP addresses for internal statistical use.

Cookies

We use cookies to record session data that keeps members logged into their accounts and to record user-specific data on pages that are accessed.

External Links

Our site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

Security

We use industry-standard encryption technologies when transferring and receiving customer information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from users of our Web site.

If you have any questions about this privacy statement, the practices of this site, your dealings with this Web site, or if you feel this site is not following its stated information policy, you may send an e-mail. We will endeavor to clear up any information necessary.

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